Non-fault accident management
If another driver hit you, call us before your insurer. Our accident management partners handle the non-fault accident claim with the other driver's insurer, and we repair your car at our Enfield workshop.
What you get after a non-fault accident
No excess The claim goes to the at-fault driver's insurer, so you don't pay your own excess.
No excess
The claim goes to the at-fault driver's insurer, so you don't pay your own excess.
Cover while we repair
We don't supply courtesy cars ourselves. If your insurance includes one, it can be arranged through a hire company.
Your no-claims bonus kept
Your own insurer isn't notified of a claim you didn't cause.
No chasing the other insurer
Our partners deal with the third-party insurer, so you don't spend hours on the phone.
Injury support
If you were hurt, we can recommend an injury solicitor.
How it works
Call us
Tell us what happened, when and where, plus the other driver's name, registration and insurer if you have them. Photos of both cars help too.
Our partners open the claim
We pass your details to our accident management partners, who set up the claim with the other driver's insurer.
We repair your car
The repair is carried out at our Crown Road workshop, with bodywork and wheels done under one roof. Major collision repairs are outside what we take on, so if there's structural damage, send photos and we'll tell you whether we can help.
You collect it
We call you when it's ready and you collect it from Crown Road.
Non-fault claim questions
The claim is made against the other driver's insurer and your no-claims bonus is protected. Renewal prices are set by your own insurer, so check your policy terms with them.
Will my premium go up?
The claim is made against the other driver's insurer and your no-claims bonus is protected. Renewal prices are set by your own insurer, so check your policy terms with them.
Do I have to use the repairer the other insurer suggests?
No. You can ask for your car to be repaired by us. Tell us when you call and our partners will set the claim up that way.
What if the accident was my fault?
You can still nominate us as your repairer through your own insurer, and we'll deal with them directly on the repair. Your policy excess applies as normal.
Do I pay anything?
There's no excess to pay on a non-fault claim. We don't provide a courtesy car, though a hire company can arrange one if your policy includes it.
What if nobody admits fault?
Call us anyway. Our partners will look at what happened and tell you whether it can go ahead as a non-fault claim. See all FAQs
Call us before your insurer
Get a free photo quote
Enfield
EN1 1TH